Once you partner with FireMate, you have a Mate for life: Your assigned account manager will look after you from the moment you sign up with FireMate and you receive lifelong complimentary technical support either by phone or email for both office and field staff.
FireMate’s operational and training staff have a minimum of 15 years’ Fire Protection or relevant IT industry experience. This translates to us understanding your business, we know what you need to do to win the work and even more importantly, we know exactly what your team needs from a software to keep it.
This training is to prepare you and your team for the install and set-up process with FireMate. It also gives us a better understanding of your business processes and enables us to personalise your training accordingly.
Our office staff training focuses on FireMate Desktop and the Customer Portal while techs receive comprehensive mobile device training. Management is offered guidance on how to use FireMate to its full potential including data analysis, business performance, and productivity.
We provide training to you at a time and a place that’s convenient for you. Whether you prefer to be trained onsite or online or a combination of both, we cater for everyone.
Our online support team is there when you need them. Contact our Customer Service directly via phone or submit a support ticket via email – and we’ll assist you free of charge.